Frequently Asked Questions

How do I request service?

Quick Answer:

By phone or online web form here.

To request service, you can fill out the service request form here on our website or you can call us using the toll-free number provided by your selling retailer. When calling in, please have your proof of purchase or invoice nearby, as we may request a copy before proceeding with service. 

To set up service, we will need: 

  • To verify the model and serial number of the product

  • A detailed description of the failure

  • The date you first noticed the failure

  • And to verify your contact information as well as the location of the product

Can I renew my service contract?

Quick Answer:

Yes!

Yes! New Leaf offers renewals on almost all service contracts. Renewals can be purchased by phone when speaking with one of our sales representatives. To request a renewal quote, to purchase a renewal, or to verify renewal eligibility, please call 1-888-271-4268. 

Please note, due to restrictions set in place by our insurance carriers, some products are not eligible for renewal. Each renewal request is evaluated individually. 

Where do I send my 50% Back Guarentee?

Quick Answer:

909 Lake Carolyn Parkway, STE 900

Irving, TX 75039

NOTE ADDRESS CHANGE!!

New Leaf has drastically grown since we began offering the 50% Back program, which required us to move locations to accommodate our growing staff. This means some of our older 50% Back certificates (5-year plans purchased between 2011-2015) may have our old address listed.

Please send your 50% Back Guarantee to our Lake Carolyn address:

909 Lake Carolyn Parkway, STE 900,

Irving, Texas 75039.

I just bought a plan and I haven't received my paperwork yet. 

Quick Answer:

In 30-60 days from the date of purchase.

New Leaf is a third-party administrator. This means we don't sell service contracts directly to you. Instead, you purchase your contract from your selling retailer -- our selling partner. After you purchase your service contract, your retailer will report the sale to us within 30 days. 

To ensure you get your terms and conditions as soon as possible, you will need to provide an email address when you purchase your plan. You can also go online to www.newleafsc.net/portal/ and create an account to download your terms and conditions. In addition, your selling retailer can also provide a copy of your terms. 

If my product is replaced by New Leaf, do I still have a service contract on the replacement they provided?

Quick Answer:

Unfortunately, no.

Unfortunately, no. If New Leaf replaces the original covered product, the contract has been fulfilled per the terms outlined in your terms and conditions. However, you are more than welcome to contact our sales department to purchase another service contract on the replacement product. To request a quote, to purchase a contract, or to verify eligibility, please call 1-888-271-4268. 

Can I cancel my service contract?

Quick Answer:

Yes, through your selling retailer.

Since you purchased your plan through a selling retailer, you will need to return to your selling retailer to cancel your service contract. 

Please note that if you request to cancel your service contract and you have already had service under your service plan, you will receive the cost of your plan less any paid claims.

My plan requires registration. How do I register my plan?

Quick Answer:

By using the custom registration link provided by your retailer.

You can check where you need to register your plan by referring to your terms and conditions or requesting the information from your selling retailer. If you are still having trouble, just send us an email and we'll help!

Registering your product within the first 30-60 days helps make the service process run smoothly. Plus, if you end up needing service years later, it can be a pain to try and locate your registration information and original invoice, which is required for service under your service plan. 

If I move, how do I update the address on file for my service contract?

Quick Answer:

Use the online web form here

No problem! To make the service process easier, its best to let us know as soon as there are updates to your contract information. If you happen to move states, that will effect who we send to service your covered product, so be sure to let us know as soon as possible! 

How do I get a copy of my terms & conditions?

Quick Answer:

By contacting your selling retailer or going online here and creating an account.

Your selling retailer should have provided a copy of your terms and conditions, but if you lose them, you can always download them yourself by visiting our customer portal and downloading a copy of your terms. Check the link to the left to create your account!

Where can I get information on the status of my claim?

Quick Answer:

You can use our online web form here.

We do our absolute best to keep you updated through every step of the claims process, but if for some reason you require an update, you can reach out either by phone or by email for an update on your claim. Please avoid submitting another service request if you just need an update on an existing service request. Check the link to the left for the form!

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2023 New Leaf Service Contracts, Inc.

(972) 573 -1265

customer@newleafsc.net