Ace Hardware Protection Plan powered by New Leaf
Protect purchases. Keep service simple. Build loyalty.
New Leaf plans help Ace shoppers when products fail with clear paths to repair or replacement. Your team keeps the line moving. Your customers stay confident in your store.
Two Plan Paths at Ace
Replacement Plan
For items priced at $299.99 or less.
Covered failures lead to replacement up to the original purchase price. Fulfilled by like product or by e-gift card, gift card, or check as outlined.
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Service Plan
For items priced at $300 or more.
Repair is first. If repair is not practical or exceeds the purchase price, New Leaf replaces or reimburses up to the product price.
What Your Customers Get
Power surge protection from day one on covered products
Accidental damage from handling for handheld power tools as defined in the contract
Clear claim flow with phone and online options
In-home or on-site service when eligible
Seven day repair time guarantee on select categories with a small inconvenience reimbursement if exceeded
No Lemon policy after repeat repairs within a twelve month period
Maintenance parts reimbursement for Ace purchases up to the plan limit
How it works
Keep the sales receipt
Start a claim by phone or online
Follow the instructions from the administrator and use authorized 
service only
Most claims move to repair or replacement with clear next steps.
Shipping is covered when depot service is required.
Why Ace retailers choose New Leaf
Simple two-line offer for staff at checkout
Short claim flow that keeps your team out of the weeds
Benefits customers notice, like surge protection, accidental coverage for handheld tools, and a fair replacement path
Support for large item logistics when shop work is needed
The Ace Hardware logo is owned entirely by Ace Hardware
Important: This page is a summary only. For complete coverage details, limits, and state provisions, refer to the New Leaf Hardware Service Contract Terms and Conditions.